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Motiver les salariés chinois à mettre en œuvre le KAIZEN tourné vers l’individu : Recherche-Intervention dans une entreprise chinoise praticienne du Lean management
Thèse en Sciences de gestion, soutenue le 19 juin 2019.
Lean manufacturing, which is derived from the Toyota Production System, is usually perceived by managers of industrial companies as one of the most relevant management approach to improve the Company’s economic performance. Today, thirty years after China industrial takeoff, the imperative of economic performance is leading Chinese factories to apply LEAN intensively. Nevertheless, Chinese managers often ignore the implementation of individual KAIZEN, which is a fundamental approach to ensure the sustainability of the performance. At the same time, these managers underestimate the characteristics and needs of the second generation of Chinese employees. In the past, the Taylorist models may have been appropriate to a rural population who was eager to integrate into the industrial production system. But in the new context, these models are no longer suitable for the current generation of employees in China. Our research puts forward the study of HR practices that are conducive to developing the motivation of Chinese employees to implement individual KAIZEN. Our research is consistent with SEAM (Socio-Economic Approach to Management) intervention-research and is carried out within a Chinese Lean company. The results of our research help to explain the organizational and social issues that annihilate the motivation of Chinese employees. They also highlight that the company’s commitment to award personalized rewards and the negotiation between the employee and his superior on the improvement to be made in response to the expected reward are conducive to stimulate the motivation of Chinese employees to implement individual KAIZEN.
Mots-clés : LEAN management, Amélioration continue, KAIZEN tourné vers l’individu, Motivation, Pratiques de GRH, Personnalisation de récompenses, Négociation, Performance socio-économique
Keywords : Lean manufacturing, Continues improvement, Individual KAIZEN System, Motivation, HR practices, Personalized rewards, Negotiation, Socioeconomic performance
Directeur(trice) de thèse : Marc BONNET
Membres du jury :
- M. Marc BONNET, Directeur de thèse, Professeur des universités, Université Jean Moulin Lyon 3,
-Mme Florence NOGUERA, Professeur des universités, Université Paul Valéry Montpellier 3,
-M. Dominique BESSON, Professeur des universités, iae Lille, Université Lille,
-Mme ZARDET Véronique, Professeure des universités, Université Jean Moulin Lyon 3,
-Mme Sylvie MIRA-BONNARDEL, Maitre de conférences habilitée à diriger des recherches, Ecole Centrale Lyon,
-M. Jean RUFFIER, Professeur des universités émérite, Université jean Moulin Lyon 3,
-M. Wei ZHAO, Professeur, Université Sun Yat-sen, CHINE,
-M. Tong ZHANG, AIRBUS Final Assembly, Tianjin CHINE.
Président(e) du jury : Véronique ZARDET